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We have different options; you can click the help button on the right corner on the website, you can email us at customerservice@motoart.com, or you call us at 310-483-7783.
Yes, we offer two carriers: Global Post (10-20 business days in transit) and DHL (3-7 business days in transit).
Depending on your country, your order may be subject to import taxes, customs duties, and fees which are the responsibility of the customer. You may wish to contact your local customs office for more information.
It will take 3-5 business days.
Domestic: USPS First Class, USPS Priority Mail and UPS || International: DHL and GlobalPost.
Please contact customer service for more details.
Custom tags take 7-10 business days to process.
Yes, we offer USPS Priority Mail, UPS 2nd Day Air, and UPS Next Day Air for domestic orders and DHL Express for international orders.
As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country. We ask that you kindly wait patiently. Once this process has been completed, you will see tracking updates.
Yes, you can. You have 24 hours after the order was placed to change your shipping address. Please email customerservice@motoart.com with your order number and the correct address.
You have 1-2 business days to request a cancellation after your order is placed. Please contact customer service for more information
Please check our Return Policy
Once we have the items you wish to return, you’ll receive an email confirming that your refund is being processed. Please allow for 1-2 weeks for us to receive and process your refund.
There are a few reasons why a code may not be working: wrong code typed in, the code has already expired or the coupon was used on a previous order. If you feel there is an error with your code, please try re-entering the code before contacting customer service.
Coupon codes are valid for a one-time use.
No worries! Contact customer service to check if the coupon can be applied to your order.
Be sure to check around your house and mailbox or ask your neighbors if they received it for you. There's also a chance it was marked ‘Delivered’ before it was dropped off. If your package still hasn’t turned up 72 hours after you received a delivery confirmation email, contact customer service.
We sincerely apologize for the inconvenience! You may contact customer service for a prompt solution. Note: The order number is needed. Please also submit photos of the wrong item(s) you received.
We are located at 21809 S Western Ave, Torrance, CA, 90501
Please check the instructions here